Star Alliance Commitments and Travel Information Hub

Alliance member airlines unite around
common standards and planning tools


FRANKFURT, Germany - June 30th, 2020 – To support efforts in restoring
public confidence in air travel, Star Alliance, the world’s largest global airline
alliance, and its member airlines have been working on a series of measures
to ensure health & hygiene safety of customers when they fly across the
alliance, and to provide health & hygiene-related information at their
fingertips, all to help provide peace of mind when they plan their travel.
Commitments on Health and Hygiene Safety
The 26 member airlines of Star Alliance have agreed to a common set of
health and hygiene safety measures intended to provide customers the
comfort of knowing that whenever they are onboard any Star Alliance flight,
they can expect consistent care on access to hygiene amenities, protective
wear by fellow passengers and crew, special procedures for handling
unwell passengers and crew, and enhanced processes and disinfectant
products for aircraft cleaning.
Star Alliance Travel Information Hub
Star Alliance is cutting through the ever-changing information maze in an
effort to provide customers with a deeper level of journey information on
what they may expect at each point of their travel.
Starting today, customers can access its newly developed Travel
Information Hub that has the most relevant health and hygiene measures
adopted by all its member airlines and an extensive range of airports in the
Star Alliance network. The information resource is intended to help 
customers prepare for their journey and to fly with confidence, with
enhancements for a more personalized experience and in multiple
languages due to be available in July.
Jeffrey Goh, CEO of Star Alliance, said “It goes without saying that safety of
our customers is the No.1 priority. We have been working with our member
airlines to adopt measures that assure the well-being of our customers so
that, when they’re ready, they can fly with confidence.”
He added, “The commitments from our member airlines and the Travel
Information Hub are two first steps we are taking to reassure customers of
their health & hygiene safety when they travel across the Alliance. We are
also working on a number of initiatives to both reaffirm that assurance and
enhance the seamless experience of a Star Alliance journey.”
The aviation industry is facing the greatest challenge in its history. Working
with stakeholders in the industry, Star Alliance and its member airlines are
united in helping to restore and maintain confidence in air travel, and in
connecting people and cultures once again.


Notes to editors:
1. The first iteration of the Travel Information Hub will have information
on key hubs in the Star Alliance network, with more airports to be
added progressively.
2. The Health and Hygiene Safety Commitments can be found at:
3. The Star Alliance Travel Information Hub can be found at:

About Star Alliance:
The Star Alliance network was established in 1997 as the first truly global airline alliance to
offer worldwide reach, recognition and seamless service to the international traveller. Its
acceptance by the market has been recognized by numerous awards, including the Air
Transport World Market Leadership Award and Best Airline Alliance by both Business
Traveller Magazine and Skytrax. The member airlines are: Aegean Airlines, Air Canada, Air
China, Air India, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca, Brussels Airlines,
Copa Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines,
Lufthansa, Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, South African Airways,
SWISS, TAP Air Portugal, THAI, Turkish Airlines, and United. The Star Alliance network offers
more than 19,000 daily flights to more than 1,300 airports in 195 countries. Further
connecting flights are offered by Star Alliance Connecting Partner, Juneyao Airlines and Thai

Smile Airways.

Further information can be obtained via:
Star Alliance Press Office
Tel: +49 69 96375 183
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