QUALIFICATION REQUIREMENT FOR EXTERNAL VACANCY ANNOUNCEMENT

POSITION: Executive Housekeeper

SUMMARY:

You will be responsible to assist with the efficient running of the department in line with Ethiopian Skylight Hotel Strategies and standards, whilst meeting employee, guest and owner expectations. The Executive Housekeeper is responsible for all duties of the housekeeping operation and cleanliness levels in all areas of the property. Responsibilities include: staff training, inter- department communications, and staff scheduling. The Executive Housekeeper will promote an atmosphere that insures customer and associate satisfaction. This position requires strong attention to detail, leadership skills, and the ability to effectively deal with department heads, guests, and team members.

N.B.: The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by this position. Employee(s) may be required to perform position-related tasks other than those specifically listed in this summary.

MAJOR DUTIES & RESPONSIBLITIES:

• Responsible for short and long term planning and the management of the hotel’s Housekeeping operations
• Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
• Solid understanding of housekeeping and laundry supplies and pars
• Teach employees importance of, and how to greet guests and courteously solve guest requests
• See that inspection program is consistently maintained
• Assure all safety and security policies and procedures are followed
•  Work closely with all other Departments
• Experience purchasing linens and housekeeping supplies
• Current on latest housekeeping and laundry technology
• Work closely with all concerned sections to assure proper pricing, delivery, and maintenance
• Experience teaching, supervising, and mentoring staff
• Ensure Ethiopian Skylight Hotel policies are adhered to
• Experience with turndown service, special needs of VIP Guests, foreign dignitaries, etc.
• Ensures proper staffing levels for customer service goals
• Coach and counsel employees to reflect Ethiopian Skylight Hotel service standards and procedures
• Make sure the quality of housekeeping and laundry services is always superb - it's down to you to make rooms unique and memorable for guests
• Schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction
• Carry out special requests from guests, VIPs, repeat visitors and club members
• Help guests with their questions and complaints to achieve complete guest satisfaction
• Direct daily activities, plan and assign work, ensuring you always have the correct staffing numbers 
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance
• Educate and train all team members in compliance with federal, state, and local laws and safety regulations. Ensure staff are adequately trained and have the tools and equipment to carry out job duties
• Prepare and monitor the hotel's annual budget with a focus on increasing profitability
• Maintain proper inventory levels, managing cost per room for supplies and labour Carry out the special requests from guests, VIPs, repeat visitors and club members
• Maintain and order supplies and equipment whilst minimising waste and maintaining "green" initiatives (example: container recycling and cleaning agents)
• Other duties as directed by Director Rooms in order to run smooth operations.

QUALIFICATION REQUIREMENT:

A minimum of BA degree in Hospitality and Hotel management/ Hotel management or any related field of study from a recognized college /university with a minimum of 8 years relevant housekeeping & laundry experience, preferably in a hotel of similar size, including supervisory experience.

Essential Competencies: It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
• With opening hotels, previous hotel pre-opening experience preferred
• Service oriented style with professional presentations skills
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Clear/concise written and verbal communication skills in English
• Must be proficient in Microsoft Word and Excel
•  Must have excellent organizational, interpersonal and administrative skills
• The ability to remain calm under pressure and adapt to unexpected tasks and challenges.

QUALIFICATION REQUIREMENT FOR EXTERNAL VACANCY ANNOUNCEMENT

POSITION: Executive Housekeeper

SUMMARY:

You will be responsible to assist with the efficient running of the department in line with Ethiopian Skylight Hotel Strategies and standards, whilst meeting employee, guest and owner expectations. The Executive Housekeeper is responsible for all duties of the housekeeping operation and cleanliness levels in all areas of the property. Responsibilities include: staff training, inter- department communications, and staff scheduling. The Executive Housekeeper will promote an atmosphere that insures customer and associate satisfaction. This position requires strong attention to detail, leadership skills, and the ability to effectively deal with department heads, guests, and team members.

N.B.: The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by this position. Employee(s) may be required to perform position-related tasks other than those specifically listed in this summary.

MAJOR DUTIES & RESPONSIBLITIES:

• Responsible for short and long term planning and the management of the hotel’s Housekeeping operations
• Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
• Solid understanding of housekeeping and laundry supplies and pars
• Teach employees importance of, and how to greet guests and courteously solve guest requests
• See that inspection program is consistently maintained
• Assure all safety and security policies and procedures are followed
•  Work closely with all other Departments
• Experience purchasing linens and housekeeping supplies
• Current on latest housekeeping and laundry technology
• Work closely with all concerned sections to assure proper pricing, delivery, and maintenance
• Experience teaching, supervising, and mentoring staff
• Ensure Ethiopian Skylight Hotel policies are adhered to
• Experience with turndown service, special needs of VIP Guests, foreign dignitaries, etc.
• Ensures proper staffing levels for customer service goals
• Coach and counsel employees to reflect Ethiopian Skylight Hotel service standards and procedures
• Make sure the quality of housekeeping and laundry services is always superb - it's down to you to make rooms unique and memorable for guests
• Schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction
• Carry out special requests from guests, VIPs, repeat visitors and club members
• Help guests with their questions and complaints to achieve complete guest satisfaction
• Direct daily activities, plan and assign work, ensuring you always have the correct staffing numbers 
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance
• Educate and train all team members in compliance with federal, state, and local laws and safety regulations. Ensure staff are adequately trained and have the tools and equipment to carry out job duties
• Prepare and monitor the hotel's annual budget with a focus on increasing profitability
• Maintain proper inventory levels, managing cost per room for supplies and labour Carry out the special requests from guests, VIPs, repeat visitors and club members
• Maintain and order supplies and equipment whilst minimising waste and maintaining "green" initiatives (example: container recycling and cleaning agents)
• Other duties as directed by Director Rooms in order to run smooth operations.

QUALIFICATION REQUIREMENT:

A minimum of BA degree in Hospitality and Hotel management/ Hotel management or any related field of study from a recognized college /university with a minimum of 8 years relevant housekeeping & laundry experience, preferably in a hotel of similar size, including supervisory experience.

Essential Competencies: It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
• With opening hotels, previous hotel pre-opening experience preferred
• Service oriented style with professional presentations skills
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Clear/concise written and verbal communication skills in English
• Must be proficient in Microsoft Word and Excel
•  Must have excellent organizational, interpersonal and administrative skills
• The ability to remain calm under pressure and adapt to unexpected tasks and challenges.