Ethiopian Airlines is pleased to announce that it has won SKYTRAX World Airline Award for Best Airline Staff Service in Africa for its outstanding customer service, on 18 June 2013 in Paris at Le Salon du Bourget Air Show.
With its uniquely Ethiopian flavored African hospitality, Ethiopian Airlines is availing high standard products and services to meet the expectations of its customers.
"As a customer service organization, we clearly understand the value of high quality service delivery and accordingly we have been investing heavily in training and development of our staff on one hand and state of the art information and communication technology and fleet on the other hand. The award is a testimony of the hard work of our employees. We thank our customers and for their strong vote of confidence. I would like to thank the more than 7,000 strong Ethiopian Airlines family, who are working hard day and night to provide the best possible travel experience to our customers. It is their customer friendly and superior service delivery that is making Ethiopian an airline of customer choice in Africa," said Tewolde Gebremariam, CEO of Ethiopian, when receiving the award on 18 June 2013 in Paris at Le Salon du Bourget Air Show.
He also added, "We are proud that our first-class service delivery is being recognized by the most reputed customer-service tracking organization in the airline industry. We thank Sky Trax for this recognition and make the pledge to our customers to work even harder to meet their high expectations.
Ethiopian is implementing a 15-year strategic plan, Vision 2025, which will see it become the leading Aviation Group in Africa offering its passengers international standard product with five star service delivery.
Ethiopian Airlines, the fastest growing airline in Africa, made its maiden international flight to Cairo in 1946 and now the Airline provides dependable services to 72 international destinations spanning four continents.
Ethiopian is proud to be a Star Alliance Member. The Star Alliance network is the leading global airline network offering customers convenient worldwide reach and a smoother travel experience. The Star Alliance network offers more than 21,555 daily flights to 1,356 airports in 193 countries.
Ethiopian is a multi-award winner for its commitment and contributions towards the development and growth of the African aviation industry and in recognition of its distinguished long-haul operations enhanced by the introduction of new routes and products. Recently, Ethiopian won "Airline Reliability Performance Award" from the Bombardier Aerospace; "African Airline of the Year Award" from Air Transport Quarterly Magazine; "Transformation Award 2012" from Planet Africa Network; "International Diamond Prize for Excellence in Quality" from the European Society for Quality Research (ESQR). Also Captain Desta Zeru, Vice-President of Flight Operations, won "Africa Legend of Travel" award from African Travel Quarterly (ATQ) magazine; and Ethiopian Airlines CEO, Tewolde Gebremariam, won "African CEO of the year" from the African CEO Forum as well as "African Business Leader of the Year" award from the Corporate Council on Africa (CCA).
With its acquisition of and firm orders for several new modern fleet, the airline is well positioned to pursue aggressively the implementation of its 2025 strategic plan to become the leading aviation group in Africa.
Mr. Tewolde GebreMariam Group Chief Executive Officer