June 27, 2020
During the pandemic, Ethiopian Airlines, Africa’s largest airline, was the go-to airline for essential travel, repatriation flights and airlift of medical and personal protective equipment (PPE). With the easing of travel restrictions across the globe, Ethiopian is pleased to announce that it’s happy to welcome back business and leisure travelers with programs aimed at safeguarding their health and safety.
The program reinforces Ethiopian pledge to protect the health and safety of its customers and staff. It includes the steps the airline is taking to maintain customer and staff wellbeing through-out the service chain beginning from the first interaction with customers during ticketing/reservation and up to arrival at destination.
Ato Tewolde G. Mariam, Group CEO of Ethiopian, noted that “Ethiopian is proud to be there when the world needed it most - repatriating citizens, re-uniting families, facilitating essential travel and transporting much needed medical and personal protective equipment (PPE) for health professionals and the general public under very difficult and challenging circumstances. We are proud to be an integral part of the fight against COVID-19. Now we want to play a leading role in the new-normal. To a very large extent, it’s about getting back the confidence of business and leisure travelers. With the protective measures we are taking in line with CDC, IATA, ICAO and WHO guidelines, customers and staff can rest assured that their safety and health are well looked after when flying with us”.
Customers are advised to check travel restrictions of destination countries prior to arriving at the airport for a flight. Facemasks will be mandatory for travel. Except children under the age 2, all customers must keep their masks on throughout their journey.
All customer-facing staff will wear Personal Protective Equipment (PPEs). This includes ticket offices, airport and lounge staff, as well as cabin crew. Onboard service is redesigned to minimize contact while maintaining our African flavored Ethiopian hospitality. Items, such as magazines, menus and other reading materials, that were traditionally shared will no longer be available.
Summary of measures that we’re taking to assure your wellbeing are as follows:
At the Airport:
At the Lounge:
As countries continue to open their borders and relax travel restrictions, Ethiopian is ready to increase frequencies to accommodate the demand by focusing on the wellbeing of customers and staff. Ethiopian is happy to welcome back business and leisure travellers.
It’s good to be back!
Note to Editors:
Ethiopian Airlines (Ethiopian) is the fastest growing Airline in Africa. In its seventy plus years of operation, Ethiopian has become one of the continent’s leading carriers, unrivalled in efficiency and operational success. Ethiopian commands the lion’s share of the Pan-African passenger and cargo network operating the youngest and most modern fleet to 127 international passenger and cargo destinations across five continents. Ethiopian fleet includes ultra-modern and environmentally friendly aircraft such as Airbus A350, Boeing 787-8, Boeing 787-9, Boeing 777- 300ER, Boeing 777-200LR, Boeing 777-200 Freighter, Bombardier Q-400 double cabin with an average fleet age of five years. In fact, Ethiopian is the first airline in Africa to own and operate these aircraft.
Ethiopian is currently implementing a 15-year strategic plan called Vision 2025 that will see it become the leading aviation group in Africa with Seven Strategic Business Units: Ethiopian International Services; Ethiopian Cargo & Logistics Services; Ethiopian MRO Services; Ethiopian Aviation Academy; Ethiopian Ground Services, Ethiopian Express Services and Ethiopian Airports. Ethiopian is a multi-award winning airline registering an average growth of 25% in the past eight years.
Tel :( 251-1)517-89-07/656/165/913/529
Mr. Tewolde GebreMariam Group Chief Executive Officer