Ethiopian Update on the Status of the Volcanic Ash Cloud - 17 June, 2011

The airspace of Northern Ethiopia has been affected by volcanic ash cloud since June 15, 2011. Except for domestic flights to Northern Ethiopia, and flights to Khartoum and Djibouti, all other Ethiopian Airlines international flights have been operating smoothly with some route deviations, to avoid the volcanic ash cloud.

Flights to Khartoum will resume this evening while flights to Eastern Ethiopia have been recently affected. The ash cloud is expected to clear soon and flights to Northern and Eastern Ethiopia and Djibouti will resume accordingly.

For updates on these flights, Ethiopian Airlines advises its esteemed customers to contact their travel agents or Ethiopian ticket offices or log in to our website:

Ethiopian apologizes to all passengers that have been inconvenienced due to this unanticipated incident beyond its control.

We request all our passengers to call their nearest Ethiopian offices to coordinate their travel plans using the following contact addresses.

Ethiopian contact Addresses:


Tel. +251 11 517 8165

Ethiopian Airlines Reservation

Tel. +251 11 665 6666

Ticket Offices.

Tel. +251 11 551 70 00 
+251 11 663 31 62/63 
+251 11 663 70 40 
+251 11 156 92 47/48/49 
+251 11 551 19 31/54 
+251 11 515 73 68

Global Call Centers

Please click on the link below for global call centers in your area:

Worldwide Callcenter numbers

About Ethiopian

Ethiopian Airlines, one of the largest and fastest growing airlines in Africa, made its maiden flight to Cairo in 1946. With the addition of new flight services to Milan Ethiopian will provide dependable services to 62 international destinations spanning four continents.

Recently, Ethiopian won the 2011 "AFRICAN CARGO AIRLINE OF THE YEAR" Award for its excellence in air cargo. Ethiopian won the NEPAD Transport Infrastructure Excellence Awards 2009 and the 2009 "Airline of the Year" award from the African Airlines Association (AFRAA). In August, 2008, Ethiopian won "the 2008 Corporate Achievement Award" of Aviation & Allied Business for setting the pace towards the development and growth of the African aviation industry. Ethiopian is also the first African carrier to win the 2008 Brussels Airport Company Award in recognition of its distinguished long haul operations witnessed through the introduction of new routes, new products, and close cooperation with Brussels Airport in marketing activities.