Addis Ababa, 03 April 2021
Ethiopian Airlines Group, Africa’s largest and the leading Aviation Group, is pleased to announce that it has reached 91% On-Time Performance of all global flight departures for the last three months while the industry average stands around 85%. The airline has operated a total of 18,385 flights in January, February, and March in which it has scored 91% on-time departures.
We have recognized from our customers’ feedback that the COVID-19 Travel Requirements, and especially the expiry of Negative PCR Test certificates by many countries after 72 hours, have made on-time flight departures and smooth connectivity more important than ever in the past. As a result, our winning team has made it its top priority and achieved record levels of flight punctuality.
Ethiopian Airline Group CEO Mr. Tewolde GebreMariam said, “As a customer-centric airline, we make a substantial investment to enhance our customer service. When customers choose Ethiopian, we make sure that they get the best possible experience with us including arriving to their destinations on time. The last three months have been extraordinarily productive in terms of efficiency in our flight operation. I am proud of my colleagues who are committed to eliminate any inconvenience for our esteemed passengers.”
On-Time Performance refers to an airline departure or arrival that occurs within 15 minutes of the scheduled time. Punctuality is of paramount importance for passengers as delay or cancellation affects their itinerary and makes passengers incur extra costs.
Note to Editor
Ethiopian Airlines (Ethiopian) is the fastest growing Airline in Africa. In its seventy plus years of operation, Ethiopian has become one of the continent’s leading carriers, unrivalled in efficiency and operational success. Ethiopian commands the lion’s share of the Pan-African passenger and cargo network operating the youngest and most modern fleet to 127 international passenger and cargo destinations across five continents. Ethiopian fleet includes ultra-modern and environmentally friendly aircraft such as Airbus A350, Boeing 787-8, Boeing 787-9, Boeing 777-300ER, Boeing 777-200LR, Boeing 777-200 Freighter, Bombardier Q-400 double cabin with an average fleet age of five years. In fact, Ethiopian is the first airline in Africa to own and operate these aircraft. Ethiopian is currently implementing a 15-year strategic plan called Vision 2025 that will see it become the leading aviation group in Africa with Seven business units: Ethiopian International Services; Ethiopian Cargo & Logistics Services; Ethiopian MRO Services; Ethiopian Aviation Academy; Ethiopian ADD Hub Ground Services and Ethiopian Airports Services and Ethiopian Express Services (Domestic). Ethiopian is a multi-award-winning airline registering an average growth of 25% in the past seven years.