Ethiopian Intensifies COVID-19 Containment Efforts, Urges Customers to Use Digital Options

In response to the global COVID-19 pandemic, Ethiopian Airlines has been reinforcing the WHO recommended safety procedures in its aircraft, operations and customer service contact points to ensure its customers’ health and comfort and provide them with confidence when planning their travel. As part of COVID-19 containment strategy, Ethiopian will temporarily close all its ticket offices in Ethiopia effective 30 March 2020.  The airline has made all the necessary preparations to continue delivering the services via Ethiopian Mobile App, Website, Chatbot, E-mail, Social Media and Contact Center with enhanced flexibility, choice and value.

The multi-channel platforms enable customers book and pay as well as request for change on booking, 24/7. More than 12 payment options are available for customers through Banks and mobile money platforms. Customers can also check-in with their mobile devise using Mobile App, Chatbot and Website and use their mobile boarding pass to access all services across all touchpoints, immigration and boarding.

Mr. Tewolde GebreMariam, Ethiopian Group Chief Executive Officer, remarked, “We have been implementing the COVID-19 containment strategies in line with the globally recommended guidelines to protect the safety and wellbeing of our customers and employees. We have decided to temporary suspend our services at our domestic ticket offices to effectively implement social distancing thereby protect our customers and employees from the risk of infection. We have also waived service charges. Our services will be available in various digital options. “

For any other enquiries on Ethiopian services, we have readied our Website, Mobile App, Chatbot, E-mail, Social Media and Global Contact Center. Meanwhile, airports in Ethiopia will remain open to handle flights which are not canceled.

Ethiopian Airlines digital service channels and their addresses.

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About Ethiopian

Ethiopian Airlines (Ethiopian) is the fastest growing Airline in Africa. In its seventy plus years of operation, Ethiopian has become one of the continent’s leading carriers, unrivalled in efficiency and operational success. Ethiopian commands the lion’s share of the Pan-African passenger and cargo network operating the youngest and most modern fleet to 127 international passenger and cargo destinations across five continents. Ethiopian fleet includes ultra-modern and environmentally friendly aircraft such as Airbus A350, Boeing 787-8, Boeing 787-9, Boeing 777- 300ER, Boeing 777-200LR, Boeing 777-200 Freighter, Bombardier Q-400 double cabin with an average fleet age of five years. In fact, Ethiopian is the first airline in Africa to own and operate these aircraft. Ethiopian is currently implementing a 15-year strategic plan called Vision 2025 that will see it become the leading aviation group in Africa with Seven Strategic Business Units: Ethiopian International Services; Ethiopian Cargo & Logistics Services; Ethiopian MRO Services; Ethiopian Aviation Academy; Ethiopian Ground Services, Ethiopian Express Services and Ethiopian Airports. Ethiopian is a multi-award winning airline registering an average growth of 25% in the past eight years.

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