Announcement - 13 April,2016
Ethiopian Airlines is introducing a great new program that will give passengers the option to bid for an upgrade from Economy Class to Cloud Nine (Business class). Using “Upgrade to Cloud Nine”, customers who have a valid Ethiopian Economy class ticket can make an individual bid for an upgrade to Business Class. Passengers who win the bid will be able to enjoy the benefits of our Cloud Nine services on selected routes. And if our passengers aren’t successful in their bid, then they will retain their economy class ticket!
How does it work?
Eligible passengers who have booked an Economy Class ticket will receive an email about 7 days prior to their trip inviting them to submit an offer. Passengers can also submit an offer by going to “Book” on www.ethiopianairlines.com and selecting “Upgrade to Cloud Nine”. If their flight qualifies, they will be directed to the “Upgrade to Cloud Nine” page, where an upgrade bid can be placed. Bids can be edited and retracted up to 50 hours before the scheduled departure time of the flight. After that, the bid becomes binding.
Prior to the flight departure, Ethiopian Airlines will select the passengers to be upgraded to Cloud Nine. Selection criteria will take into account the bid amount, original ticket price as well as other criteria including the amount of seats available in Cloud Nine and the number of bids that have already been placed.
All passengers that have placed a bid will receive an email notification within 24 hours prior to departure informing them whether or not the bid has been accepted. If their bid is accepted, the credit card on file will be charged with the corresponding amount and they will also receive an updated e-ticket. If the bid is not accepted, passengers will fly in Economy Class as planned and will not incur any additional cost.
“Upgrade to Cloud Nine” is now available for selected routes on Ethiopian Airlines. For additional information please visit www.ethiopianairlines.com .
Ethiopian Airlines
Star Alliance member!!!
About Ethiopian
Ethiopian Airlines (Ethiopian) is the fastest growing Airline in Africa. In its seven decades of operations, Ethiopian has become one of the continent’s leading carriers, unrivalled in efficiency and operational success.
Ethiopian commands the lion’s share of the pan-African passenger and cargo network operating the youngest and most modern fleet to 92 international destinations across five continents. Ethiopian fleet includes ultra-modern and environmentally friendly aircraft such as the Boeing 787, Boeing 777-300ER, Boeing 777-200LR, Boeing 777-200 Freighter, Bombardier Q-400 double cabin with an average fleet age of five years. In fact, Ethiopian is the first airline in Africa to own and operate these aircraft.
Ethiopian is currently implementing a 15-year strategic plan called Vision 2025 that will see it become the leading aviation group in Africa with seven business centres: Ethiopian Domestic and Regional Airline; Ethiopian International Passenger Airline; Ethiopian Cargo; Ethiopian MRO; Ethiopian Aviation Academy; Ethiopian In-flight Catering Services; and Ethiopian Ground Service. Ethiopian is a multi-award winning airline registering an average growth of 25% in the past seven years.
For more information about this press release, please contact:
Mrs. Hanna Atnafu
Manager Corporate Communications
Ethiopian Airlines
Tel: (251-1) 517-89-07/656/165/913/529
Corporatecommunication@ethiopianairlines.com
