Star Alliance Commitments and Travel Information

Jul 1, 2020, 22:00 PM



Alliance  member airlines unite  around

common standards and planning tools


FRANKFURT,  Germany - June  30th,  2020 – To support efforts in restoring public confidence in air travel, Star Alliance, the world’s largest global airline alliance, and its member airlines have been working on a series  of measures to ensure health & hygiene safety of customers when they fly across the alliance, and to provide health  & hygiene-related information at their fingertips, all to help provide peace of mind  when they plan their travel.

Commitments on Health  and Hygiene Safety

The 26 member airlines of Star Alliance have  agreed to a common set of health and hygiene safety measures intended to provide customers the  comfort of knowing that whenever they are onboard any Star Alliance  flight, they can expect consistent care  on access to hygiene amenities, protective wear by fellow  passengers and crew, special procedures for handling unwell passengers and crew, and enhanced processes and disinfectant products for aircraft cleaning.

Star Alliance Travel Information Hub

Star Alliance is cutting through the ever-changing information maze in an effort to provide customers with a deeper level of journey information on what they may expect at each  point  of their travel.

Starting today, customers can access its newly developed Travel Information Hub that has the most relevant health  and hygiene measures adopted by all its member airlines and an extensive range of airports in the

Star Alliance network. The information resource is intended to help customers prepare for their journey and to fly with confidence, with enhancements for a more personalized experience and in multiple languages due to be available in July.

Jeffrey Goh, CEO of Star Alliance, said “It goes without saying that safety of our customers is the No.1 priority. We have been working with our member airlines to adopt measures that assure the well-being of our customers so that, when they’re ready, they can fly with confidence.”

He added, “The commitments from our member airlines and the Travel Information Hub are two first steps we are taking to reassure customers of their health & hygiene safety when they travel across the Alliance. We are also working on a number of initiatives to both reaffirm that assurance and enhance the seamless experience of a Star Alliance  journey.”

The aviation industry is facing the greatest challenge in its history. Working with stakeholders in the industry, Star Alliance and its member airlines are united in helping to restore and maintain confidence in air travel, and in connecting people and cultures once again.



 Notes to editors:

          1. The first iteration of the Travel Information Hub will have information on key hubs in the Star Alliance network,

              with more airports to be added progressively.

          2. The Health  and Hygiene Safety  Commitments can be found at:


          3. The Star Alliance Travel Information Hub can be found at:



About Star Alliance:

The Star Alliance network was  established in 1997 as the first truly global airline alliance to offer  worldwide reach, recognition and seamless service to the international traveller. Its acceptance by the market has been recognized by numerous awards, including the Air Transport World  Market Leadership Award and Best Airline Alliance by both Business Traveller Magazine and Skytrax. The member airlines are: Aegean Airlines, Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca, Brussels Airlines, Copa Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, South African  Airways, SWISS, TAP Air Portugal, THAI, Turkish  Airlines, and United. The Star Alliance network offers more than 19,000 daily flights to more than 1,300 airports in 195 countries. Further connecting flights are offered by Star Alliance Connecting Partner, Juneyao Airlines and Thai Smile Airways.

Further information can be obtained via:

Star Alliance  Press Office

Tel: +49 69 96375 183


Visit our homepage or our sites Twitter: @staralliance, Facebook,

LinkedIn,  YouTube and Instagram


Ato Mesfin

Mr. Mesfin Tasew
Group Chief Executive Officer