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  • Qualifications for Sales Commercial and Ground Operations Trainings

    ·       A minimum total score of 300 in Ethiopian University Entrance Exam Result.

    OR

    A minimum of College Diploma/ 10+3/Level III Certificate in Social / Natural science fields of Studies from a recognized TVET/College/university

    ·       NB:  Age limit: 18-35 years old        

    ·       English Language Proficiency: Level III

  • Short Courses (Certificate Programs)


    Reservations and Ticketing 

    Duration (Hours)

    Introduction to Airline Industry

    21

    Basic Passenger Reservation & Ticketing

    56

    Intermediate Passenger Fares & Ticketing

    42

    Advanced Passenger Fares & Ticketing

    56

    Sabre Reservation & Ticketing

    70

    Galileo Basic Reservations and Ticketing

    100

     

    Airport Customer and Baggage Service Courses/Programs

    Duration (Hrs)

    Airport Passenger Handling

    56

    Sabre Sonic check-in (SSCI) also available on-line

    35

    Travel Document Verification

    16

    World Tracer also available on-line

    35

     

    Cargo Operation

    Duration (Hrs)

    Basic Cargo Skills and Procedures

    42

    Basic Cargo Rating and Pricing-For Airline Finance & Accounting

    35

    Cargo Spot-Automated Cargo

    21

    Recurrent Cargo Skills and Procedures

    14

    Advanced Cargo Skills & Procedures

    70

    Dangerous Goods Regulations(Category-6 Initial & Refresher)

    35

    Dangerous Goods Regulations(Category 5 & 8  Initial & Refresher)

    21

    Dangerous Goods Regulations(Category 9,11,12- Initial & Refresher)

    7

    Dangerous Goods Regulations(Category 10- Initial & Refresher)

    21

    Live Animal Regulation-Initial/Refresher

    10 (also available on-line)

    Perishable Cargo Regulation -Initial/Refresher

    8   (also available on-line)

    Dangerous Goods Regulations Category 12

    On-line

    Dangerous Goods Regulations Category 8 & 10

    On-line

    Dangerous Goods Regulations Category 9 & 11

    On-line

     

    Safety & Security

    Duration (Hrs)

    Occupational Health, Passenger , Ramp Safety, SMS & Human Factors

    21

    Ramp & Airside Safety 

    4

    Defensive Driving

    7

    Aviation Security (AVSEC)

    7

    Apron and Load Control Operations               

    Duration (Hrs)

    Ramp Handling-Initial

    35

    Ramp Handling-Refresher

    21

    Weight & Balance for Passenger Aircraft (Initial)

    35

    Weight & Balance for Freighter Aircraft (Initial)

    35

    Weight & Balance for Passenger Aircrafts(Refresher)

    21

    Weight & Balance for Freighter Aircrafts(Refresher)

    21

    Saber E-mergo(also available on-line)

    40

    Champ Cargo Weight and Balance System

    21

    Soft Skills

    Duration (Hrs)

    Business English and Communication 

    56

    Selling Skills

    14

    Communications Skills

    21

    Customer Care

    49

    Professional Customer Handling/Customer Care

    21

    Professional Telephone Handling

    14

     

    Airline Finance & Accounting

    Duration (Hrs)

    Principles of Accounting

    56

    Airline Accounting

    21

     

    Ground Support Equipment(GSE)Trainings

    Duration (Hrs)

    Belt Loader (Theoretical & Practical)

    16

    Pallet Transporter (Theoretical & Practical)

    16

    Fork Lift (Theoretical & Practical)

    16

    Tug/Tow Tractor (Theoretical & Practical)

    16

    Scissor Lift (Theoretical & Practical)

    16

    Passengers Step (Theoretical & Practical)

    16

    Wheelchair Truck (Theoretical & Practical)

    16

    Ramp Bus/COBUS (Theoretical & Practical)

    16

    High Lift Truck (Theoretical & Practical)

    16

    Ground Power Unit (GPU) (Theoretical & Practical)

    16

    Air Start Unit (Theoretical & Practical)

    16

    Pushback Tractor/Pay Mover (Theoretical & Practical)

    16

    Grove (Theoretical & Practical)

    16

    Picker (Theoretical & Practical)

    16

    Platform (Theoretical & Practical)

    16

    Lavatory /Water Truck (Theoretical & Practical)

    16

    Portable Air Compressor (Theoretical & Practical)

    16

    Aircraft Jack Operation (Theoretical & Practical)

    16

     

            

    Diploma Programs

    Program 

    Months

    Airport Passenger Services & Operations  

    3

    Ramp Handling

    3

    Cargo Operations

    3.1

    Airline Call Center Service

    3.1

    Airline Call Center Service Training-With English Language

    3.6

    Airline Passenger & Cargo Services Training

    5

    Note: Each of the Diploma Programs include Four Weeks On-The-Job.

  • Ticketing, Airport, Cargo Services and Operations Training

    Established in 1981 as School of Marketing & Finance (SOMAF), the now Commercial & Ground Services Training School of the Ethiopian Aviation Academy specializes in delivery of comprehensive initial and recurrent trainings in areas of Airline Sales, Marketing & Operations.

    The Commercial & Ground Services Training School of Ethiopian Aviation Academy is the prime supplier of qualified airline sales, marketing and ground operations staff for the rapidly expanding airline industry in Ethiopia and the region. 

    We provide basic and recurrent training programs consistent with national and international regulations in the areas of Sales, Marketing, Ground Services, Cargo Operations, Dangerous Goods Regulations (Category 6), Ground Support Equipment and Airport Customer and Baggage Handling.  A combination of classroom theory and hands-on practical training is given by our competent and dedicated instructors to prepare our students for all types of customer services.

    Our goal is to attract energetic and interested customer service personnel of all cultures, and to create a quality experience, for both our students and companies that employ them.