Ethiopian-Airlines overview

Despite its humble beginnings, Ethiopian Airlines (Ethiopian) has had more than 75 years of successful journey which made it the leading Aviation Group in Africa. Of course, Ethiopian is ageing beautifully. Over the decades, the airline has established itself as the leader in all facets of the aviation business: technology leadership, network expansion and aviation mentoring. Ethiopian started its operation with five C-47 aircrafts back in 1946 and made its debut fight to Cairo via Asmara. Ever since, it has been growing in leaps and bounds, and continued to introduce cutting-edge aviation technology and systems. As aviation technology leader, Ethiopian was a pioneer in ushering in new aviation technology into Africa including the first jet airplane as well as the first B767, B777-200LR, B787 Dreamliner, and787-9 in the continent. Ethiopian also led the way in operating Africa’s first Airbus A350 XWB. Currently, the airline has a fleet of more than 146 modern aircraft with average fleet age of five years; it also has 32 ultramodern aircraft on order. Living its motto of Bringing Africa Together and Beyond, Ethiopian has created Africa-wide and transcontinental air connectivity networks linking its main hub Addis Ababa to the rest of the world. The airline serves 133 international passenger and cargo destinations, including 63 African cities, with daily and multiple flights with a minimum layover in Addis. As a veteran carrier serving a vast intra-African network, Ethiopian flies to more destinations in the continent than any other airline. Having met its 15-year strategic plan, Vision 2025, ahead of time, Ethiopian has charted out a more ambitious strategic roadmap called Vision 2035 to further bolster its continuous growth. In December 2011, Ethiopian took a giant leap forward in its successful journey by joining Star Alliance, the world’s largest airline network. Over the years, the multi-award-winning airline has received countless coveted accolades and recognitions for its excellence, including Skytrax’s Four-Star Airline Certification and Best Airline in Africa title for 5 consecutive years, and Overall Excellence for Outstanding Crisis Leadership Award in 2020 to mention but a few. Building on its continuous success, Ethiopian has achieved an average growth rate of 25 percent in the seven years prior to the COVID-19 pandemic.

Founded:

December 21, 1945

Starting date of operation:

April 08, 1946

Ownership:

Government of Ethiopia (100%)

Head Office:

Bole International Airport
P.O. Box 1755 
Addis Ababa, Ethiopia 
Tel: (+ 251) 11 5178407
Fax: (+ 251) 11 661 1474

Reservations:

Tel: 6787 for local and (+251) ,116179900 for International Customers

Fax: (+251) 11 661 147

Website:

http://www.ethiopianairlines.com

Chief Executive Officer:

Mr. Mesfin Tasew

Special Features:

Cloud Nine: Combining First and Business Class services, Cloud Nine gives you the space and comfort you need with 2-2-2 and 1-2-1 seat configuration to sit back in style, enjoy the numerous Inflight Entertainment choices and fly in absolute convenience.  

Economy Class: Graced with an African flavored Ethiopian hospitality, our Economy class is equipped with the best entertainment options, ensuring a memorable flight. From Blockbuster Hollywood films to TV shows and destination guides you’ll have all the entertainment you need right at your screen.   

Frequent Flyer Programme:

Ethiopian’s frequent flyers program ShebaMiles, avails passengers award tickets, upgrades to business class, access to all Star Alliance member airline executive lounges, additional free baggage allowance and many other privileges for accumulated mileages and based on tier levels. Join the program for free and start earning miles for your flights with Ethiopian Airlines, Star Alliance member airlines, partner airlines and for a variety of products and services offered by our program partners.

Passenger Airport Terminal:

Inaugurated on 27 Jan 2019, Addis Ababa Bole International Airport has the capacity to handle 22 million passengers per annum.

Ethiopian Hubs:

Addis Ababa (Ethiopia) - Ethiopian Main Hub

Lomé (Togo) - Ethiopian Second Hub

Lilongwe (Malawi) – Ethiopian Third Hub

Lusaka (Zambia) - Ethiopian Fourth Hub

Human Capital:

Number of employees: More than 17,000

Ethiopian Aviation University (EAU):

Ethiopian Aviation Academy (EAA) is the largest and most modern aviation academy in Africa recognized as ICAO Regional Training Center of Excellence. To train aviation professionals from classrooms to full flight simulator training, EAA offers leading industry standard training for pilots, aircraft technicians, cabin attendants and ground services staff both for initial and recurrent students. The Leadership & Career Development Center is also training thousands in Management and Leadership Skills.

Our cabin crew training simulates real-time scenarios with training aircraft designed for emergency drills and service trainings. Our pilot training school uses light aircraft for its basic training with dedicated simulators. Full flight simulators of all fleets Ethiopian operates are available for flight training. Virtual Maintenance Trainers (VMTs) and various workshops feature our aircraft maintenance training. Beyond these, our academy develops standard training packages including e-learning and virtual classroom trainings. Trainee services include a trainee’s cafeteria, dormitories, an administration complex and a plush new auditorium. The academy plans to take in 4,000 students a year in its training programs.

In line with the rapid growth of Ethiopian Airlines Group, Ethiopian Aviation Academy has been upgraded to Ethiopian Aviation University, which will enable it to provide a broader range of educational programs and increase the level of expertise in the Aviation Industry. The University has been accredited by the Ethiopian Higher Education Relevance and Quality Agency (HERQA), to offer undergraduate and graduate degree programs in various aviation and hospitality fields. 

Full flight simulator

These are the most technologically advanced aircraft as a sign of the company’s commitment to leading Africa’s aviation industry. We have simulators for all the aircraft we fly; A350, B787, B777, B767/B757, B737 and Q400.

Ethiopian Maintenance Repair and Overhaul (MRO)

The scale of the MRO operation at Ethiopian is mesmerizing. It is the largest MRO service in Africa and serves Africa and the Middle East. The facility is fully equipped with Hangars, Engine and Component Maintenance workshops with all equipment needed to repair/overhaul aircraft, engines and components. Even if you have flown numerous times, you might not have fully appreciated the size of the largest civil jet engines until you are up close with these huge engines as you walk through the workshop. Established in 1957, Ethiopian MRO provides Line Maintenance services at stations where Ethiopian flies and extends the services to other operators. The facility is fully certified by the ETCAA, FAA and EASA. Ethiopian MRO offers world-class services to its customers and helps make Ethiopian one of the most dependable and safest airlines in the world.

Ethiopian Cargo

Ethiopian Cargo and Logistics services is the largest cargo network operator in Africa and has won Best Airline in Africa for 5 Years in a Row. Currently with our 9 - Boeing 777-200LRF, 1- Boeing 767-300F and 4 - Boeing 737-800F dedicated freighters and 127 passenger aircrafts, we serve 66 cargo dedicated and 131+ passenger destinations in Africa, the Middle East, Asia, Europe and the Americas with an average daily uplift of over 2000 tons of which over 611 tons is transported in a belly hold capacity. With human capital number of more than 17000 employees, it has achieved the highest aircraft daily utilization over 17 hours on its B777FS. With a modern warehouse of one million tons annual storage capacity, fully automated with state-of-the-art technologies, Ethiopian Cargo is providing its service globally. Through a revision of its vision 2025, Ethiopian Cargo and Logistics Services is planning to grow its cargo network to 90 destinations and operate 37 freighter aircrafts by 2035.

Ethiopian Catering

Ethiopian In-Flight catering facility has a capacity to produce 100,000 meals a day. The facilities are modern and fully equipped to deal with high demand. Good food is important to our discerning customers. Ethiopian In-Flight Catering is dedicated to delivering high quality service and part of that is delivering high quality dining and beverage options. The new menus give customers the choice of local Injera, a vegan option, a variety of world cuisines including Chinese, Halal, Kosher and Indian to Italian.

Ethiopian Skylight Hotel

Ethiopian Skylight Hotel is Ethiopian Airlines Groups’ ultra-luxurious Five-Star hotel. The hotel was inaugurated on January 27, 2019. It has a total of 373 stunning rooms with relaxing and superb designs that are suitable for both corporate and leisure travelers. It has an added feature for Presidential Suits, Executive Suits, Apartments, Persons with limited mobility. The hotel will incorporate additional 651 rooms increasing the total room capacity to 1024, by January 2023 making it the first and the biggest hotel in continent co-located in one area. It has also launched an ultra-luxurious hotel within the Addis Ababa Bole International Airport Departure Terminal 2 (Ethiopian Skylight In-Terminal Hotel) which suitable for all air travelers transiting through Addis Ababa Bole International Airport with a capacity of 97 rooms: having conference rooms, restaurant, gym and other facilities.

International and Domestic Destinations

Domestic:

Addis Ababa, Arba Minch, Assosa, Axum, Bahir Dar, Bale Robe, Dembidollo, Dire Dawa, Gambella, Gode, Gonder, Hawassa, Humera, Jijiga, Jimma, Jinka, Kabri Dar, Kombolcha, Lalibela, Mekelle, Semera, Shire

 

Africa:

Abidjan, Abuja, Accra, Addis Ababa, Antananarivo, Asmara, Bamako, Blantyre, Brazzaville, Bujumbura, Bulawayo, Bosaso, Cairo, Cape Town, Comoros, Conakry, Cotonou, Dakar, Dar-Es-Salaam, Dire Dawa, Djibouti, Douala, Entebbe, Enugu, Gaborone, Garowe, Goma, Harare, Hargeisa, Johannesburg, Juba, Kano, Khartoum, Kigali, Kilimanjaro, Kinshasa, Lagos, Libreville, Lilongwe, Lomé, Luanda, Lubumbashi, Lusaka, Malabo, Maputo, Mombasa, Mogadishu, N’Djamena, Nairobi, Ndola, Niamey, Nosy Be, Ouagadougou, Pointe-Noire, Seychelles, Victoria Falls, Windhoek, Yaoundé, Zanzibar

 

Europe, North and South America:

Athens, Brussels, Dublin, Frankfurt, London, Manchester, Madrid, Marseille, Rome, Milan, Oslo, Paris, Stockholm, Vienna, Paris, Chicago, Washington DC, Newark, New York, Toronto, Buenos Aires, Sao Paulo, Geneva, Zurich, Atlanta.

 

Middle East & Asia:

Amman, Bahrain, Bangalore, Bangkok, Beijing, Beirut, Chengdu, Chennai, Dammam, Delhi, Doha, Dubai, Guangzhou, Hong Kong, Jakarta, Jeddah, Kuala Lumpur, Kuwait, Manila, Moscow, Mumbai, Muscat, Riyadh, Seoul, Shanghai, Singapore, Tel Aviv, Tokyo, Karachi.

All Freighter Destinations

Africa:

Accra, Antananarivo, Asmara, Bamako, Bangui, Brazzaville, Bujumbura, Djibouti, Douala, Eldoret, Entebbe, Enugu, Harare, Hargeisa, Johannesburg, Juba (Djouba), Kano, Khartoum, Kigali, Kinshasa, Lagos, Libreville, Lilongwe, Lome, Lubumbashi, Lusaka, Mogadishu, Nairobi, N'Djamena, Niamey, Ouagadougou, Windhoek, Yaoundé,

 

America & Canada:

Bogota, Mexico, Miami, Quito, Santiago, São Paulo

Europe::

Brussels, Liege, London, Maastricht, Oslo, Tel Aviv, Zaragoza

Asia::

Bangalore, Changsha, Chennai/Madras, Dhaka, Guangzhou, Hanoi, Hong Kong, Karaganda, Mumbai (Bombay), New Delhi, Seoul, Shanghai, Wuhan, Zhengzhou

 

Middle East :

Dubai, Jeddah, Kuwait, Riyadh, Sharjah

Branch Offices:

Africa:

Ethiopian has city and airport offices at locations to which it operates. At other major locations it is served by accredited and designated General Sales Agent (GSA).