Group PR & Corporate Communications 

Ethiopian Airlines Group PR & Corporate Communications Office

Telephone: +251-11-517 8165/ 517 4913 / 517 8030 / 517 8907

Email: CorporateCommunication@ethiopianairlines.com

Commercial Training

• For issues related to airline marketing training

               Email: Instructor-Res@ethiopianairlines.com

               Telephone: +251-11-517 8342/517 4016 

Customer Relations

For any compliments and complaints on Ethiopian Airlines services

• Address: 

            Ethiopian Airlines, 
            Airport Enterprise Building, Ground Floor, 
            Addis Ababa, Ethiopia 

            Email: CustomerRelations@ethiopianairlines.com

           Telephone: +251 11 517 4422

           FAX: +251-11- 661 1474

Cargo Operation

• For issues related to cargo operations
  • For Cargo Import
  • All Cargo Import Counter
  • Email: AllCargoImportCounter@ethiopianairlines.com
  • Telephone: +251115178080/8054/ 8982
• For Cargo Export
• All Cargo Export
  • Email: AllCargoExport@ethiopianairlines.com
  • Telephone: +251115178086/8054/8013
• For Cargo Scheduling & Charter Lease
• Cargo Scheduling & Charter Lease:

                Cargo Scheduling & Charter Lease:

                Email: CargoScheduling&CharterLease@ethiopianairlines.com

               Telephone: +251115178021/8026

MRO Sales and Aviation Academy Sales

MRO Sales contact Number: +251115178213/+251115178480

Aviation Academy Sales contact numbers: +251115174013/4016/4022 

TELEPHONE: +251-11-661 5272 
EMAIL: Mkttech@ethiopianairlines.com

Online Booking

For problems related to Online Booking

International contact: +251116179900

Local Contact number: 6787
EMAIL: OnlineBooking@ethiopianairlines.com

Reservations

For issues related to flight reservations, please contact:

International contact: +251116179900

Local Contact number: 6787
EMAIL:   Reservation@ethiopianairlines.com

Schedules, Passenger Aircraft, Charter and Lease

For any enquiries related to Flight Schedules, Charter Services and Aircraft Lease

TELEPHONE: +251 11 517 8450

• Email :
  • Passenger charter and Lease Email: Charter@ethiopianairlines.com
  • Passenger Schedules:  PAXSchedules@ethiopianairlines.com

ShebaMiles

For issues related to Ethiopian Frequent Flyer Program

• TELEPHONE : 
       Customer Support:  International contact: +251116179900

                                                  Local Contact number: 6787

•  Manager Loyalty Operations: +251 11 517 8816
•  EMAIL: ShebaMiles@ethiopianairlines.com

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