For issues related to cargo operation
Director ADD-HUB cargo traffic handling
Mr. Merid Benti
Tel:+251115178054
Email: MeridB@ethiopianairlines.com
For issues related to airline marketing training
TELEPHONE : +251-11-517 8342/517 8372
FAX : +251-11-661 1474
EMAIL : Instructor-Res@ethiopianairlines.com
For any compliment and complaint on Ethiopian Airlines services
ADDRESS:
Ethiopian Airlines,
Airport Enterprise Building, Ground Floor,
Addis Ababa, Ethiopia
TELEPHONE :
+251 11 896 1320
FAX : +251-11- 661 1474
EMAIL : CustomerRelations@ethiopianairlines.com
For problems related to Online Booking
TELEPHONE : +251-11-517 8759
FAX : +251-11-661 1474
EMAIL : OnlineBooking@ethiopianairlines.com
Ethiopian Airlines Corporate Communications Office
TELEPHONE : +251-11-517 8165 / 517 8529 / 517 8907 /517 8913
FAX : +251-11-661 1474
EMAIL :CorporateCommunication@ethiopianairlines.com
For issues related to flight reservations please contact:
TELEPHONE : +251-11-665 6666, +251 115 178 231/558/547/893/945/949/987
FAX : +251-11-661 1474
EMAIL : Reservation@ethiopianairlines.com
For any enquires related to Flight Schedules, Charter Services and Aircraft Lease
TELEPHONE : +251-11-663 1214
FAX : +251-11-661 1474
Email -
- Passenger charter and Lease: Charter@ethiopianairlines.com
- Passenger Schedules: PAXSchedules@ethiopianairlines.com
For issues related to Ethiopian Frequent Flyer Program
TELEPHONE :
Customer Support : +251118961321 or +251118961323
Manager Loyalty Operations: +251-11- 896-2422
EMAIL : ShebaMiles@ethiopianairlines.com
For issues related to Maintenance & Engineering services, Ethiopian Multi-National Aviation Training School (Pilot Training, Aviation Technician Training and more...) 767 / 757 simulator training
TELEPHONE : +251-11-661 5272
FAX : +251-11-661 1738
EMAIL : Mkttech@ethiopianairlines.com
For general comments on Ethiopian website
TELEPHONE : +251-11-517 8913
FAX : +251-11-661 1474
EMAIL : Webmaster@ethiopianairlines.com