Ethiopian-Airlines Headquarter address

Cargo Operation

For issues related to cargo operation

For Cargo Import

All Cargo Import Counter

Email: AllCargoImportCounter@ethiopianairlines.com

Telephone :  +251115178080/8054/ 8982

For Cargo Export

All Cargo Export 

Email:  AllCargoExport@ethiopianairlines.com

Telephone:  +251115178086/8054/8013

For Cargo Scheduling & Charter Lease

Cargo Scheduling & Charter Lease:

Email:  CargoScheduling&CharterLease@ethiopianairlines.com

Telephone: +251115178021/8026

Commercial Training

For issues related to airline marketing training

TELEPHONE : +251-11-517 8342/517 4016
FAX : +251-11-661 1474 
EMAIL : Instructor-Res@ethiopianairlines.com

Customer Relations

For any compliment and complaint on Ethiopian Airlines services

ADDRESS: 
     Ethiopian Airlines, 
     Airport Enterprise Building, Ground Floor, 
     Addis Ababa, Ethiopia 
TELEPHONE :  +251 11 517 8830
FAX : +251-11- 661 1474 
EMAIL : CustomerRelations@ethiopianairlines.com

Online Booking

For problems related to Online Booking

International contact:+251116179900

Local Contact number:6787

FAX : +251-11-661 1474 
EMAIL : OnlineBooking@ethiopianairlines.com

Ethiopian Airlines Corporate Communications Office

TELEPHONE : +251-11-517 8165 / 517 8529 / 517 8907 /517 8913 
FAX : +251-11-661 1474 
EMAIL :CorporateCommunication@ethiopianairlines.com

Reservations

For issues related to flight reservations please contact:

International contact:+251116179900

Local Contact number:6787

FAX :   +251-11-661 1474 
EMAIL :   Reservation@ethiopianairlines.com

Schedules, Passenger Aircraft, Charter and Lease

For any enquires related to Flight Schedules, Charter Services and Aircraft Lease

TELEPHONE : +251 11 517 8450
FAX : +251-11-661 1474
Email -  
- Passenger charter and Lease: Charter@ethiopianairlines.com
- Passenger Schedules: PAXSchedules@ethiopianairlines.com

ShebaMiles

For issues related to Ethiopian Frequent Flyer Program

TELEPHONE : 
     Customer Support : International contact:+251116179900

                                         Local Contact number:6787


     Manager Loyalty Operations: +251 11 517 8816
EMAIL : ShebaMiles@ethiopianairlines.com

MRO Sales and Aviation Academy Sales

MRO Sales contact Number: +251115178213/+251115178480

Aviation Academy Sales contact numbers: +251115174013/4016/4022 

                                            Email: EAAimfo@ethiopianairlines.com

TELEPHONE : +251-11-661 5272 
FAX : +251-11-661 1738 
EMAIL : Mkttech@ethiopianairlines.com

WebMaster

For general comments on Ethiopian website

TELEPHONE : +251 11 517 8407 
FAX : +251-11-661 1474 
EMAIL :CorporateCommunication@ethiopianairlines.com